Team and Service Policy

Yancheng Jikeda E-Commerce Co., Ltd.
Registered Address: No.105, First Floor, Mingpin Stone Trading Center, Sheyanggang Economic Development Zone, Sheyang County

1. Introduction

This Team and Service Policy outlines the principles, commitments, operational framework, and service guidelines followed by Yancheng Jikeda E-Commerce Co., Ltd., located at No.105, First Floor, Mingpin Stone Trading Center, Sheyanggang Economic Development Zone, Sheyang County. The objective of this policy is to ensure transparency, establish clear expectations, strengthen internal and external collaboration, and maintain a consistent standard of professional conduct. By adhering to the policies described in this document, the company aims to create an efficient working environment and deliver reliable services to all users, partners, and stakeholders.

This policy applies to all departments, internal personnel, external collaborators, and any authorized service providers working on behalf of the company. It is designed to guarantee that all service processes—from internal coordination to customer-facing support—are carried out with integrity, accountability, and a commitment to continuous improvement.

2. Company Philosophy and Work Culture

The company emphasizes a work culture centered on responsibility, cooperation, and long-term stability. All team members are expected to uphold the values of honesty, diligence, and respect in their daily operations. The company culture is built on the following principles:

2.1 Integrity and Professional Ethics

All personnel must conduct themselves according to ethical business standards, ensuring fairness, transparency, and compliance in all activities.

2.2 Collaboration and Support

Team members are encouraged to support one another, share knowledge, and maintain open communication channels to optimize work efficiency.

2.3 Accountability and Ownership

Employees are expected to take responsibility for their tasks, respond to issues promptly, and ensure timely completion of assigned duties.

2.4 Continuous Learning and Improvement

Through regular training and internal evaluations, the company cultivates an environment of growth, innovation, and skill enhancement.

3. Team Structure and Responsibilities

To ensure orderly operations and consistent service delivery, the company maintains a structured internal team with defined responsibilities. Although team roles may evolve over time, the following general categories outline the company’s organizational approach:

3.1 Management Team

Responsible for setting strategic direction, supervising departmental activities, ensuring compliance, and maintaining operational stability.

3.2 Administrative and Coordination Personnel

Handle internal documentation, workflow management, cross-department coordination, and maintenance of day-to-day organizational functionality.

3.3 Quality Control and Review Personnel

Conduct regular assessments of work processes, review service compliance, minimize errors, and ensure adherence to company standards.

3.4 Customer Support and Service Personnel

Respond to user inquiries, provide service-related information, handle follow-up matters, and ensure smooth communication.

3.5 Technical and Operations Personnel

Support system operation, manage internal tools, maintain data accuracy, and ensure backend stability of service functions.

4. Service Commitments

The company is committed to delivering stable, consistent, and high-quality service experiences. This includes maintaining professional conduct, addressing user needs, and implementing standardized procedures.

4.1 Transparency in Processes

All service procedures follow established internal guidelines to ensure clarity and reliability throughout the service cycle.

4.2 Response and Processing Timelines

Although specific timelines may vary depending on circumstances, the company ensures reasonable response periods and efficient processing within its operational capacity.

4.3 Fair and Equal Treatment

All users are treated equally regardless of situation or background, ensuring fairness and impartiality in every service-related interaction.

4.4 Confidentiality and Data Handling

All information handled during service processes is treated with respectful confidentiality. No private information is used beyond its intended purpose.

5. Internal Service Protocols

The company has developed a standardized set of internal service protocols to ensure consistent execution of all service-related tasks.

5.1 Workflow Management

Internal workflows are designed to be systematic, traceable, and easy to manage. This includes document handling, service logs, and operational checklists.

5.2 Issue Identification and Reporting

If a team member identifies an irregularity, potential risk, or operational difficulty, they must report it promptly to ensure timely resolution.

5.3 Escalation Mechanism

Cases requiring higher-level decision-making are escalated according to internal guidelines to maintain accuracy and prevent delays.

5.4 Internal Communication Standards

All communication—digital or in-person—should be clear, concise, and professional, ensuring efficient coordination.

6. Customer-Service Interaction Guidelines

The company follows a structured process for all interactions with customers to maintain professionalism and service consistency.

6.1 Inquiry Handling

All customer inquiries are handled based on verified information and documented procedures.

6.2 Service Follow-Up

After initial communication, the company may perform necessary follow-ups to ensure issues are addressed systematically.

6.3 Problem Resolution Process

When resolving service-related concerns, employees must act in accordance with internal frameworks to maintain clarity and fairness.

6.4 Prohibited Conduct

Employees must not provide misleading statements, make unauthorized promises, or disclose confidential internal details.

7. Staff Training and Development

Training is essential to ensure that team members remain competent, informed, and aligned with company expectations.

7.1 Regular Training Sessions

Employees receive periodic training on service standards, internal processes, workplace conduct, and compliance requirements.

7.2 Performance Evaluation

Professional performance is periodically reviewed to identify areas of improvement and ensure consistent service quality.

7.3 Skill Enhancement Programs

Based on role requirements, employees may participate in skill-based workshops or internal practice sessions.

8. Workplace Conduct and Professional Expectations

To maintain a healthy working environment, all staff must comply with workplace behavior standards.

8.1 Respect and Courtesy

Interpersonal respect is required at all times, regardless of seniority or function.

8.2 Compliance and Discipline

Employees must follow internal rules, avoid disruptive behavior, and maintain a professional attitude.

8.3 Conflict Resolution

Any internal conflict should be addressed through proper communication channels to maintain workplace harmony.

8.4 Prohibited Behaviors

Harassment, discrimination, dishonesty, or violations of company policy will not be tolerated.

9. Service Quality Assurance

The company uses multiple measures to maintain consistent service quality and prevent operational issues.

9.1 Regular Monitoring

Service procedures are reviewed periodically to identify potential improvements.

9.2 Internal Audits

Audits may be conducted to evaluate compliance with established guidelines.

9.3 User Feedback Management

Feedback is analyzed to enhance service processes, structure training programs, and strengthen workflow efficiency.

10. Risk Management and Contingency Measures

The company adopts proactive risk-control strategies to ensure stable operations.

10.1 Risk Assessment

Potential service risks are evaluated regularly to identify necessary preventive measures.

10.2 Contingency Planning

Plans are established to manage unexpected disruptions, ensuring continuity of service.

10.3 Policy Updates

The company may revise this policy to reflect updated operational needs or regulatory requirements.

11. Amendment and Interpretation Rights

Yancheng Jikeda E-Commerce Co., Ltd. reserves the right to update, modify, or reinterpret this policy at any time in accordance with operational requirements, legal changes, or internal review outcomes.

All updated versions will supersede previously issued versions.

12. Official Company Information

Company Name:
Yancheng Jikeda E-Commerce Co., Ltd.

Registered Address:
No.105, First Floor, Mingpin Stone Trading Center,
Sheyanggang Economic Development Zone, Sheyang County.