Yancheng Jikeda E-Commerce Co., Ltd.
Address: No.105, First Floor, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County

1. General Company Information

Q1: What is Yancheng Jikeda E-Commerce Co., Ltd.?
A: Yancheng Jikeda E-Commerce Co., Ltd. is a professional service company located in Sheyang Port Economic Development Zone. We are committed to providing reliable, transparent, and customer-focused services to all our clients.

Q2: Where is the company located?
A: Our registered address is No.105, First Floor, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County.

Q3: Can I contact the company directly via phone or email?
A: Currently, no public phone or email contact information is provided. All inquiries are handled through official channels as indicated on our website.

2. Shipping & Delivery

Q4: How long does shipping take?
A: Shipping times depend on processing schedules, delivery location, and logistics providers. Domestic deliveries are generally faster than international ones. Factors like customs inspections, transportation conditions, and high-demand periods may extend delivery times.

Q5: Do you provide tracking for shipments?
A: Yes, once an order is dispatched, tracking information may be available through the logistics provider. Tracking updates depend on the carrier’s system.

Q6: What should I do if my shipment is lost or delayed?
A: If a shipment is delayed or appears lost, the company will coordinate with the logistics provider to investigate. Customers may need to provide additional information. Resolutions may include replacement or refund if eligible.

Q7: Who is responsible for customs duties and taxes?
A: For international shipments, any duties, taxes, or inspection fees are determined by local authorities and are the responsibility of the customer.

3. Returns & Refunds

Q8: Can I return or exchange an item?
A: Returns and exchanges are possible if the item meets our eligibility requirements: unused, undamaged, complete, and returned within the specified timeframe.

Q9: How do I request a return or refund?
A: Customers must submit a return request specifying the reason, item condition, and any supporting details. Only authorized returns following the company procedure will be accepted.

Q10: When will I receive my refund?
A: Refunds are processed after the returned item is inspected and confirmed eligible. Refunds are issued via the original payment method. Processing time depends on administrative steps and payment system timelines.

Q11: Are there cases where a partial refund may apply?
A: Yes, partial refunds may apply if the returned item is missing components, shows minor wear, or is partially damaged. The final refund amount is determined after inspection.

4. Team & Service

Q12: Who manages customer inquiries?
A: Our dedicated customer support personnel handle inquiries, ensuring accurate information, prompt responses, and smooth communication throughout the process.

Q13: How is service quality ensured?
A: Service quality is maintained through standardized protocols, regular internal reviews, staff training, and evaluation. Feedback from customers is also used to enhance our processes.

Q14: How can I provide feedback about services?
A: Feedback can be submitted via the designated channels on our official website. All input is reviewed and used to improve service quality.

Q15: What values guide your team?
A: Our team operates based on integrity, accountability, excellence, collaboration, and reliability to ensure consistent and professional service delivery.

5. Policies & Guidelines

Q16: Does the company update its policies?
A: Yes, all policies—including shipping, returns, and service guidelines—are periodically reviewed and updated. Customers are encouraged to check for the latest versions.

Q17: How does the company handle disputes?
A: Disputes are handled fairly, with case-by-case evaluation, including consideration of all supporting documentation. A final decision is made after a comprehensive review.

Q18: Are there situations where returns or refunds may be denied?
A: Returns or refunds may be denied if items are damaged due to misuse, missing components, altered, or returned without following the proper procedures.

6. Additional Questions

Q19: What is your mission?
A: Our mission is to provide reliable, transparent, and customer-focused services that empower clients and build long-term relationships.

Q20: What is your vision?
A: Our vision is to be recognized as a leading and trusted provider, known for operational excellence, innovation, and commitment to service quality.

Q21: What are your core values?
A: Integrity, accountability, excellence, collaboration, and reliability. These values guide all our actions and interactions.