Yancheng Jikeda E-Commerce Co., Ltd.**

Last Updated: [considered current date unless you specify]

Yancheng Jikeda E-Commerce Co., Ltd. (“the Company,” “we,” “our,” or “us”) is committed to providing a clear, fair, and fully transparent Return and Refund Policy for all customers who interact with our online services or place orders through our platforms. This policy has been carefully drafted to ensure that customers understand their rights and responsibilities, that all processes are transparent, and that all parties are fully aware of the procedures related to returns, exchanges, cancellations, and refunds.

This Return and Refund Policy applies to all orders placed with the Company, regardless of the customer’s geographic location, and regardless of whether the order was placed via desktop, mobile device, or any other digital interface. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy.

1. Introduction

The purpose of this Return and Refund Policy is to provide customers with a detailed explanation of how returns, exchanges, cancellations, and refunds are handled by Yancheng Jikeda E-Commerce Co., Ltd., located at Floor 1, Room 105, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County. We aim to establish clear expectations and provide a consistent customer experience.

This policy outlines:

  • Conditions under which returns may or may not be accepted
  • Situations that may qualify for a refund
  • Procedures customers must follow when requesting a return or refund
  • Requirements for the condition of returned items
  • Important limitations and responsibilities

We approach every return request with fairness, but we must also adhere to established rules designed to protect both the customer and the Company.

2. Scope of This Policy

This Return and Refund Policy applies to:

  • All purchases made directly from us
  • Any order fulfilled, delivered, or managed by our Company
  • Returns or refund requests made by customers within the applicable timeframe
  • All circumstances in which an item may be eligible or ineligible for return
  • All customers, regardless of region, who seek after-sales assistance

This Policy does not apply to services provided by third-party platforms or vendors. If the customer purchased an item through another reseller, platform, or partner, the return must be processed according to that provider’s policies.

3. General Principles of Returns and Refunds

We follow several core principles when handling return and refund requests:

3.1 Fairness and Transparency

We maintain a uniform and transparent process for all customers. Every returned item is reviewed against the conditions listed in this Policy.

3.2 Condition Requirements

Returned items must meet specific conditions, including being unused, undamaged, complete, and returned with all components originally received.

3.3 Compliance with Processing Steps

Return and refund requests must follow the procedures outlined in this Policy. Requests that do not comply with the required steps may be delayed or rejected.

3.4 Case-by-Case Evaluation

While this Policy provides guidelines, certain special cases may require individual evaluation to ensure fairness to both the customer and the Company.

4. Return Eligibility Requirements

To ensure consistent handling, the following general requirements apply to all returns:

4.1 Condition of Returned Items

Returned items must:

  • Be in good physical condition
  • Not show signs of misuse, neglect, or improper handling
  • Include all parts, accessories, components, and materials originally provided
  • Be free of irreversible damage
  • Be returned in secure packaging that prevents further damage during transit

4.2 Proof of Purchase

A valid proof of purchase is required for all return requests.

4.3 Time Limits

Return requests must be submitted within the applicable time window stated in this Policy. Requests submitted after the applicable period may not qualify.

4.4 Non-Returnable Situations

Certain situations may make an item ineligible for return, such as:

  • Severe damage caused by misuse
  • Loss of essential components
  • Altered, modified, or tampered items
  • Missing original parts required for safe processing
  • Damage caused during unauthorized repairs or alterations

The Company reserves the right to evaluate all returned items according to these conditions.

5. Return Process

Customers seeking to initiate a return must follow the steps below.

5.1 Submit a Return Request

Customers must notify us of their intention to return an item. The request should clearly describe:

  • The reason for return
  • The condition of the item
  • Any relevant details necessary for evaluation

Incomplete requests may result in delays.

5.2 Return Authorization

Before sending any item back, customers must receive confirmation from us that the return is approved. We may request photos, descriptions, or additional verification to evaluate the condition of the item.

Unauthorized returns may be rejected.

5.3 Return Shipment

Once authorized, the customer must package the item securely and return it according to the instructions provided.

Customers are responsible for ensuring:

  • The item is packaged safely
  • The return shipment is properly labeled
  • All components are included

Damage caused during return shipping due to improper packaging is the customer’s responsibility.

5.4 Inspection Upon Receipt

Once the returned item reaches us, we will conduct a detailed inspection to verify:

  • The condition of the item
  • Whether all components are present
  • Whether the reason for return meets the criteria in this Policy

Refunds or exchanges will be processed only after the inspection is complete.

6. Refund Policy

Refunds may be issued under qualifying circumstances.

6.1 Approval of Refunds

Refunds are approved only after:

  • The returned item is inspected
  • The item meets all eligibility conditions
  • The return is confirmed to comply with this Policy

6.2 Refund Method

Refunds are issued through the original payment method used at the time of purchase.

6.3 Processing Time

Refund processing times may vary depending on:

  • The inspection period
  • Administrative processing
  • External payment system timelines

The Company is not responsible for delays caused by external payment processors.

6.4 Partial Refunds

Certain situations may qualify for a partial refund, such as:

  • Missing components
  • Visible signs of wear
  • Minor damage affecting resale condition

The final refund amount is determined after inspection.

7. Exchange Policy

Customers may request an exchange under applicable conditions.

7.1 Eligibility for Exchanges

An exchange may be granted when:

  • The customer requests a replacement
  • The returned item meets the eligibility requirements
  • The replacement is available

7.2 Conditions

Exchanges follow the same general requirements as returns.

7.3 Replacement Availability

When replacements are unavailable, the customer may be offered:

  • A refund, if eligible
  • An alternative item (only if customer explicitly agrees)

If no alternative is accepted, the return will follow the standard refund rules.

8. Order Cancellation

Order cancellation policies apply as follows:

8.1 Cancellation Before Processing

Orders may be canceled if they have not yet entered the processing stage.

8.2 Cancellation After Processing

Once an order has been processed or shipped, cancellation is no longer possible. The customer must follow the return process.

8.3 Refusal of Delivery

If a customer refuses delivery, the item will be returned to us. Refund eligibility will depend on inspection.

9. Customer Responsibilities

Customers are responsible for:

  • Reviewing this Policy prior to placing an order
  • Ensuring all return shipments are packaged securely
  • Returning all components originally received
  • Providing accurate information when submitting a return request
  • Covering any return shipping costs unless otherwise determined

Failure to meet these responsibilities may result in rejection of the return.

10. Company Responsibilities

We are responsible for:

  • Providing a transparent return and refund process
  • Inspecting returned items in a fair and consistent manner
  • Processing refunds or exchanges after proper verification
  • Ensuring communication regarding return decisions
  • Handling personal information according to applicable privacy practices

11. Limitations and Exclusions

The Company reserves the right to decline returns or refunds in situations including, but not limited to:

  • Intentional damage
  • Abuse or misuse
  • Unauthorized disassembly
  • Missing essential parts
  • Safety hazards caused by user modification
  • Evidence of improper handling

We may also deny returns that:

  • Fail to follow the required steps
  • Are shipped without authorization
  • Pose risks due to poor packaging during return shipment

12. Inspection Standards

Inspection includes but is not limited to:

  • Visual assessment
  • Structural evaluation
  • Component verification
  • Safety and condition checks

We document inspection results to maintain transparency and consistency.

13. Dispute Resolution

In the event of disagreement regarding return or refund decisions:

  • We will review the case again
  • Additional documentation may be considered
  • A final decision will be made after comprehensive evaluation

We aim for fairness and clarity throughout the process.

14. Policy Updates

We reserve the right to modify this Policy at any time. Changes become effective once posted on our platform. Customers are encouraged to review this Policy periodically.

15. Company Information

Yancheng Jikeda E-Commerce Co., Ltd.
Floor 1, Room 105, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County