Yancheng Jikeda E-Commerce Co., Ltd.**

Last Updated: [considered current date unless otherwise specified]

Yancheng Jikeda E-Commerce Co., Ltd. (“the Company,” “we,” “our,” or “us”) is committed to providing clear, transparent, and comprehensive information regarding the handling, processing, and delivery of orders placed through our online platforms. The purpose of this Shipping Policy is to inform customers of the procedures, timeframes, responsibilities, and conditions that govern our shipping and delivery operations.

This policy applies to all orders submitted to our Company, regardless of the customer’s region or device used for the transaction. By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. Introduction

This Shipping Policy outlines the general rules and procedures related to the shipping, delivery, handling, and logistics of orders managed by Yancheng Jikeda E-Commerce Co., Ltd., located at Floor 1, Room 105, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County. We aim to maintain a consistent and efficient shipping process to ensure that all customers receive their orders in an organized, timely, and reliable manner.

This Policy establishes:

  • The order processing workflow
  • Expected shipping timelines
  • Handling procedures
  • Packaging standards
  • Delivery responsibilities
  • Customer obligations
  • Limitations, delays, or disruptions that may occur
  • Conditions for lost, delayed, or damaged shipments

Our goal is to ensure clarity and mutual understanding throughout the entire delivery lifecycle.

2. Scope of This Policy

This Shipping Policy applies to:

  • All orders placed directly with our Company
  • All shipment arrangements handled by the Company
  • Domestic or international delivery processes
  • Orders delivered by third-party logistics companies engaged by us
  • Shipping, transportation, and delivery procedures applicable to customers worldwide

Orders placed through other platforms or third parties must follow their respective shipping policies.

3. Order Processing

3.1 Order Confirmation

Once an order is submitted, a confirmation is generated to acknowledge that the order has been received. This confirmation indicates that:

  • The order has entered our system
  • Processing will begin according to internal procedures
  • Preparation steps will follow

3.2 Verification Procedures

Before an order is prepared for shipment, certain verification steps may occur, such as:

  • Internal order review
  • Availability checks
  • Basic validation to ensure accuracy
  • Compliance with any internal requirements

These steps help minimize errors and ensure smooth shipment processing.

3.3 Processing Time

Processing time refers to the period required to:

  • Prepare the order
  • Complete packaging
  • Organize documentation
  • Arrange dispatch with logistics partners

Processing time does not include weekends, public holidays, or unexpected operational disruptions.

4. Shipping Timeframes

Shipping time refers to the period from the moment the order leaves our facility until it arrives at the customer’s specified destination.

4.1 Estimated Delivery Times

Delivery times may vary depending on:

  • Customer location
  • Logistics provider
  • Seasonal demand
  • Customs processing (for international shipping)
  • Transportation conditions

Because shipping involves third-party carriers, estimated delivery times cannot be guaranteed under all circumstances.

4.2 Domestic Shipments

Domestic delivery times vary depending on the customer’s region and the chosen logistics route. Although delivery within the same country is generally faster, various factors, such as transportation conditions or local delivery practices, may affect delivery time.

4.3 International Shipments

International delivery timelines may be significantly affected by:

  • Customs inspections
  • Border restrictions
  • Documentation requirements
  • Local delivery networks
  • International transportation capacity

Customers should be aware that international shipments may experience extended delays due to regulatory or logistical constraints.

5. Shipping Methods

Orders may be delivered using:

  • Standard shipping
  • Economy shipping
  • Expedited or priority services (subject to availability)
  • Various carriers or logistics partners

Specific shipping methodologies may vary depending on destination, operational feasibility, and service availability.

6. Packaging Procedures

We take care to ensure that every order is packaged securely and appropriately.

6.1 Packaging Standards

Packaging is designed to:

  • Protect items from damage during transit
  • Ensure safety and integrity
  • Comply with carrier requirements
  • Accommodate the nature of the order

6.2 Additional Protection

Depending on the type of order, additional materials may be used:

  • Cushioning
  • Reinforced containers
  • Protective layers
  • Sealed packaging

The selection of packaging materials follows internal quality standards.

7. Tracking Information

7.1 Tracking Availability

Once a shipment has been dispatched, tracking information may be generated by the logistics provider. Tracking enables customers to:

  • Monitor shipment progress
  • View transit milestones
  • Estimate arrival time

7.2 Tracking Updates

Tracking updates depend entirely on the logistics provider. Delays, gaps, or inconsistencies in tracking activity may occur due to:

  • Carrier system updates
  • Transit conditions
  • Cross-border movement
  • High shipping volumes

We do not control the frequency or accuracy of external tracking systems.

8. Shipping Delays

Various factors may cause unexpected delays, including but not limited to:

  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Customs inspections
  • Natural disasters
  • Operational congestion
  • Carrier accidents or technical failures

While we strive for timely delivery, such events are outside our control. Customers should allow additional time during high-volume seasons.

9. Customs, Duties, and Regulations

9.1 International Customs Requirements

International orders may be subject to customs clearance procedures, which can cause additional delays. Customs authorities may require documentation, inspections, or extended processing.

9.2 Duties and Taxes

Depending on the destination country’s laws:

  • Import duties
  • Taxes
  • Regulatory fees
  • Inspection charges

may apply. These charges are determined by local authorities and are the customer’s responsibility.

9.3 Customs Interference

Customs officials have the right to:

  • Hold shipments
  • Inspect packages
  • Request additional documentation
  • Reject shipments

We cannot influence or expedite customs decisions.

10. Delivery Conditions

10.1 Delivery Address

Customers must provide accurate and complete delivery information. Inaccurate addresses may result in:

  • Delays
  • Failed deliveries
  • Return shipments

10.2 Delivery Attempts

Carriers may conduct one or more delivery attempts. If delivery fails due to reasons such as:

  • No one available to accept the package
  • Incorrect address
  • Restricted access

the shipment may be held, returned, or reassigned according to the carrier’s rules.

10.3 Receipt of Goods

Upon delivery, customers are responsible for:

  • Inspecting the package
  • Confirming the condition
  • Ensuring that shipments have arrived in acceptable state

Damage or issues must be reported promptly according to the Company’s after-sales procedures.

11. Lost or Missing Shipments

A shipment may be considered lost when:

  • It fails to arrive within a reasonable timeframe
  • Tracking information shows no movement for an extended period
  • The carrier officially confirms loss

11.1 Lost Shipment Investigation

If a shipment appears lost:

  • We will initiate an investigation with the carrier
  • The investigation timeframe depends on the carrier
  • Customers may be asked to provide additional information

A conclusion will be reached once the carrier completes official verification.

11.2 Resolution

Depending on investigation results, resolutions may include:

  • Replacement (if applicable)
  • Refund according to applicable policies
  • Additional case-by-case actions

12. Damaged Shipments

12.1 Damage During Transit

If damage occurs in transit, the customer should:

  • Document the condition immediately
  • Retain packaging materials
  • Notify us with detailed information

12.2 Damage Evaluation

We will evaluate damage based on:

  • Photographic evidence
  • Condition of packaging
  • Carrier reports
  • Internal review

Resolutions may vary depending on specific circumstances.

13. Refused or Undeliverable Shipments

13.1 Refusal of Delivery

If a customer refuses delivery without a valid reason, the shipment may be returned to us.

13.2 Undeliverable Shipments

A shipment may be considered undeliverable when:

  • The address is inaccurate
  • The recipient is unavailable
  • Access to the delivery location is restricted
  • Carrier limitations apply

Returned shipments will undergo standard processing once received.

14. Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate delivery information
  • Monitoring tracking updates
  • Being available to receive the shipment when required
  • Complying with customs requirements for international orders
  • Following after-sales procedures if issues arise

Failure to fulfill these responsibilities may result in delays or complications.

15. Company Responsibilities

We are responsible for:

  • Preparing and dispatching shipments in a timely manner
  • Ensuring packaging quality
  • Coordinating with logistics providers
  • Providing information related to shipping status when available

However, once a shipment is handed over to the carrier, transportation is governed by the carrier’s operational control.

16. Limitation of Liability

We are not liable for:

  • Delays outside our control
  • Customs interference
  • Carrier negligence
  • Incorrect addresses provided by the customer
  • Failure of the customer to accept delivery
  • Losses resulting from delayed shipments

Our liability is limited to obligations stated in this Policy and other applicable terms.

17. Policy Modifications

We reserve the right to update this Shipping Policy at any time. Changes will become effective once published on our platform. Customers are encouraged to review this Policy periodically.

18. Company Information

Yancheng Jikeda E-Commerce Co., Ltd.
Floor 1, Room 105, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County